Terms of Service

1. Website information

Website content is general information about our services. Availability, scope, timing and price are confirmed only after we review your request. Images and examples do not guarantee that every property or surface will achieve the same result.

2. Enquiries and booking requests

Submitting a form or selecting a time sends a request for review. A service is booked only when Sapphirus confirms the date, time, scope and price with you. No online payment is required through the current public booking request pages.

3. Quotes and service scope

Quotes are based on the information, photos or site conditions available when prepared. Tell us before work begins about access restrictions, parking, hazards, fragile items, specialist surfaces, heavy contamination, waste removal or other conditions that may change the work required.

Extra work outside the agreed scope requires your approval and may change the price or completion time.

4. Customer responsibilities

• provide safe and lawful access at the agreed time;
• secure valuables, pets and confidential material;
• identify fragile, damaged or specialist surfaces before cleaning;
• provide working utilities where the service requires them; and
• ensure you are authorised to request work at the property.

5. Safety and service limitations

We may pause, change or decline work where access or conditions are unsafe, unlawful, materially different from the agreed scope, or require equipment or licensing not arranged in advance. We do not promise removal of permanent stains, pre-existing damage, wear, mould, hazardous substances or defects that cleaning cannot reasonably correct.

6. Payment

Price, GST treatment, payment method and due date will be shown in the applicable quote, invoice or service agreement. Please raise any invoice question promptly so we can review it.

7. Consumer rights

Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded under the Australian Consumer Law. Information about consumer guarantees is available from the Australian Competition and Consumer Commission.

8. External links and changes

External websites are operated by third parties and have their own terms and privacy practices. We may update these terms when our services or legal obligations change. The current version is the version published on this website.

9. Governing law

These terms are governed by the laws of Victoria, Australia, subject to any mandatory law that applies.